Wondering how to run your business?

Watch this video from Tony Hsieh the CEO of Zappos, which sold this summer to Amazon for $928m.

I have ordered the Zappos Culture book he mentioned (just email ceo@zappos.com and they’ll post you a copy) and downloaded the Tribal Leadership audiobook from here (use California 90210 for your address in the registration screen). Wonderful stuff.

Most Irish businesses are still a decade behind the US exemplars when it comes to customer service. But one of our clients who really seems to get it is Louis Fitzgerald Hotels.

Conor O'Neill

Tech guy who likes running slowly

Bandon, Cork, Ireland http://conoroneill.com