Comments on: Thank You Dave http://conoroneill.com/2007/01/06/thank-you-dave/ Sun, 14 Mar 2010 14:46:16 +0000 http://wordpress.org/?v=abc hourly 1 By: Chris http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-104408 Chris Thu, 10 Jan 2008 17:36:33 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-104408 Does anyone know what type of latte machine they use in Ireland? Does anyone know what type of latte machine they use in Ireland?

]]> By: Damien Mulley » Blog Archive » An Irish Customer Care Portal? http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-30652 Damien Mulley » Blog Archive » An Irish Customer Care Portal? Fri, 26 Jan 2007 14:01:12 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-30652 [...] being highlighted. McDonald’s seems to be getting great press recently via Piaras and Conor and even Insure.ie are getting some positive remarks from an initial negative me. I’ve also [...] [...] being highlighted. McDonald’s seems to be getting great press recently via Piaras and Conor and even Insure.ie are getting some positive remarks from an initial negative me. I’ve also [...]

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-28308 conor Mon, 22 Jan 2007 15:25:33 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-28308 As a techie, all I've heard down the years is how FedEx created the world's most advanced logistics software to enable them to squeeze every ounce of efficiency out of the system. Now it just sounds like PR and hype. As a techie, all I’ve heard down the years is how FedEx created the world’s most advanced logistics software to enable them to squeeze every ounce of efficiency out of the system. Now it just sounds like PR and hype.

]]> By: JD http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-28305 JD Mon, 22 Jan 2007 15:19:00 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-28305 Had a quick look at your blog, Evert & notice you have been having 'difficulties' with Messers. FedEx. I use them a lot in work and when they make a mistake.. it's always a howler! More often than not they are good but true, outside urban centres they hand collection/delivery to a local lad who reckons when God made time he made plenty of it. Can be v annoying. S'pose if they provide a Tracking number it's possible to see the progress/ non-progress of the package via www.fedex.com. Had a quick look at your blog, Evert & notice you have been having ‘difficulties’ with Messers. FedEx. I use them a lot in work and when they make a mistake.. it’s always a howler! More often than not they are good but true, outside urban centres they hand collection/delivery to a local lad who reckons when God made time he made plenty of it. Can be v annoying. S’pose if they provide a Tracking number it’s possible to see the progress/ non-progress of the package via http://www.fedex.com.

]]> By: Evert http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-28280 Evert Mon, 22 Jan 2007 10:03:33 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-28280 I took a trip to the Roscrea McDonalds yesterday evening and unfortunately Dave wasn't working. This wasn't only obvious by his physical absence but also by the absolutely dismal service. More on my blog: http://spongebopp.blogspot.com E. I took a trip to the Roscrea McDonalds yesterday evening and unfortunately Dave wasn’t working. This wasn’t only obvious by his physical absence but also by the absolutely dismal service.
More on my blog: http://spongebopp.blogspot.com

E.

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-27711 conor Thu, 18 Jan 2007 08:19:55 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-27711 We were there a few days after it opened and it was super. Love the cube stools and the frosted glass. Very helpful too and an ideal spot when doing the N25 run. We were there a few days after it opened and it was super. Love the cube stools and the frosted glass. Very helpful too and an ideal spot when doing the N25 run.

]]> By: JD http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-27570 JD Wed, 17 Jan 2007 09:02:35 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-27570 En route back to Cork from a meeting in Wexford yesterday and decided to Ctrl/Alt/Delete the diet I have been put on post-Christmas 2006 and stop in McDonalds in Dungarvan. Was pleasantly surprised. All very helpful, clean and it also has the world's Super Turbo-charged hand dryer which will remove skin if one is not paying attention! My de riguer order is Mac's is usually a Big Mac with Home(!) Fries and diet something beverage. It was delicious (but calorie-laden). I suppose these new places wear down over time and I will monitor progress! En route back to Cork from a meeting in Wexford yesterday and decided to Ctrl/Alt/Delete the diet I have been put on post-Christmas 2006 and stop in McDonalds in Dungarvan. Was pleasantly surprised. All very helpful, clean and it also has the world’s Super Turbo-charged hand dryer which will remove skin if one is not paying attention! My de riguer order is Mac’s is usually a Big Mac with Home(!) Fries and diet something beverage. It was delicious (but calorie-laden). I suppose these new places wear down over time and I will monitor progress!

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26577 conor Thu, 11 Jan 2007 19:07:14 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26577 Seems like Dave is the man. And overall a far superior McD's to Athlone which is also enroute for us. The one in Midleton really impressed us too. Seems like Dave is the man. And overall a far superior McD’s to Athlone which is also enroute for us. The one in Midleton really impressed us too.

]]> By: Evert http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26461 Evert Thu, 11 Jan 2007 17:46:48 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26461 Have a look here for more of the same: http://spongebopp.blogspot.com/2007/01/im-not-only-one-loving-it.html E. Have a look here for more of the same:
http://spongebopp.blogspot.com/2007/01/im-not-only-one-loving-it.html

E.

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26150 conor Wed, 10 Jan 2007 10:41:59 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26150 I'm genuinely surprised by that - they really have upped their game. To be honest I'm never that bothered by sullen servers as they are usually teenagers working part time for peanuts. This was done beautifully by Catherine Tate recently with an "am I bovvered?" routine. But then I'm not <a href="http://www.buzzmachine.com/index.php/2007/01/02/bk-hell/" rel="nofollow">Jeff Jarvis badgering staff for 58c</a>. I’m genuinely surprised by that – they really have upped their game.

To be honest I’m never that bothered by sullen servers as they are usually teenagers working part time for peanuts. This was done beautifully by Catherine Tate recently with an “am I bovvered?” routine.

But then I’m not Jeff Jarvis badgering staff for 58c.

]]> By: Damien Mulley http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26147 Damien Mulley Wed, 10 Jan 2007 10:12:02 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26147 Another pro McDonald's story: http://www.boards.ie/vbulletin/showthread.php?t=2055032005 Another pro McDonald’s story: http://www.boards.ie/vbulletin/showthread.php?t=2055032005

]]> By: McDonalds’ Ten Commandments at Piaras Kelly PR - Irish Public Relations http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26120 McDonalds’ Ten Commandments at Piaras Kelly PR - Irish Public Relations Wed, 10 Jan 2007 08:20:09 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26120 [...] I was pointed in the direction of this glowing reference for a McDonald’s employee in one of their Irish stores recently. The story brought to mind something which I read recently about McDs. In his book “Treasure Hunt - Inside the Mind of the New Consumer“, Michael J. Silverstein recalls Jim Cantalupo’s bid to turn around MacDonald’s fortunes at the start of this century. Canatalupo’s aim was to refocus on the company’s “ten commandments”, which had been drawn up some fifty years earlier. I’ve listed them below because they are as relevant now as they were back; not alone for MacDonalds, but for all companies. [...] [...] I was pointed in the direction of this glowing reference for a McDonald’s employee in one of their Irish stores recently. The story brought to mind something which I read recently about McDs. In his book “Treasure Hunt – Inside the Mind of the New Consumer“, Michael J. Silverstein recalls Jim Cantalupo’s bid to turn around MacDonald’s fortunes at the start of this century. Canatalupo’s aim was to refocus on the company’s “ten commandments”, which had been drawn up some fifty years earlier. I’ve listed them below because they are as relevant now as they were back; not alone for MacDonalds, but for all companies. [...]

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26062 conor Tue, 09 Jan 2007 22:01:13 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26062 It really is true but does depend on the franchisee here. I've been to a couple in the US and they were shockingly bad. Actually most of the fast food chains were horrible - dirty and sleazy. On the upside at least they have In n Out Burger and the one I really want to try; <a href="http://www.shakeshacknyc.com/" rel="nofollow">Shake Shack</a>. Also, <a href="http://www.ahamburgertoday.com/" rel="nofollow">A Hamburger Today</a> is a great burger blog if you are a fan. It really is true but does depend on the franchisee here. I’ve been to a couple in the US and they were shockingly bad. Actually most of the fast food chains were horrible – dirty and sleazy.

On the upside at least they have In n Out Burger and the one I really want to try; Shake Shack. Also, A Hamburger Today is a great burger blog if you are a fan.

]]> By: Barry http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-26058 Barry Tue, 09 Jan 2007 21:38:01 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-26058 People in the US laugh when I say the McDonalds in Ireland are so much better than the ones in the US, but it's true. People in the US laugh when I say the McDonalds in Ireland are so much better than the ones in the US, but it’s true.

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-25986 conor Tue, 09 Jan 2007 12:20:46 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-25986 Yeah, I think he helped Catherine the last time she was passing through with the kiddies too. To be fair to the new helper people, they are also doing a pretty good job. I think it makes sense to get older people doing it, particularly older women who seem to be well used to the mayhem of children. The woman who helped us inside McD's was very friendly. Not to be a total corporate-loving whore but the new McD's in Dungarvan is a big leap forward for them too. Good simple business sense - if the customers stop buying the world-view you are selling, change what you are selling and the way you sell it. They have come a long way since the late 90's when I was sure they were on the road to bankruptcy with badly made food in horrible run-down eateries. And yes I have read Fast Food Nation! Yeah, I think he helped Catherine the last time she was passing through with the kiddies too.

To be fair to the new helper people, they are also doing a pretty good job. I think it makes sense to get older people doing it, particularly older women who seem to be well used to the mayhem of children. The woman who helped us inside McD’s was very friendly.

Not to be a total corporate-loving whore but the new McD’s in Dungarvan is a big leap forward for them too. Good simple business sense – if the customers stop buying the world-view you are selling, change what you are selling and the way you sell it. They have come a long way since the late 90’s when I was sure they were on the road to bankruptcy with badly made food in horrible run-down eateries.

And yes I have read Fast Food Nation!

]]> By: echomadman http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-25984 echomadman Tue, 09 Jan 2007 12:10:22 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-25984 That guy is always super helpful, it's quite unnerving the first time you encounter him, being more used to the surly grunts or Irish employees or the fractured english of the latterly more common immigrant employes That guy is always super helpful, it’s quite unnerving the first time you encounter him, being more used to the surly grunts or Irish employees or the fractured english of the latterly more common immigrant employes

]]> By: conor http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-25983 conor Tue, 09 Jan 2007 11:55:47 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-25983 Dave is actually American, which I found odd. What the hell is he doing in Roscrea? On a secret mission from US HQ? Dave is actually American, which I found odd. What the hell is he doing in Roscrea? On a secret mission from US HQ?

]]> By: Anthony http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-25982 Anthony Tue, 09 Jan 2007 11:51:58 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-25982 Impressive stuff. Good to see someone is still paying attention to stuff like this. Impressive stuff. Good to see someone is still paying attention to stuff like this.

]]> By: Damien Mulley http://conoroneill.com/2007/01/06/thank-you-dave/comment-page-1/#comment-25525 Damien Mulley Sat, 06 Jan 2007 11:02:45 +0000 http://conoroneill.com/2007/01/06/thank-you-dave/#comment-25525 Wow, that's really impressive. Wow, that’s really impressive.

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